Former Allstate Employee Critical of Company Practices

Posted on Oct 05, 2007
Allstate's claims practices sent injury victims to biased doctors and subjected them to intimidating interviews and invasive medical record requests in an effort to bully them into accepting low-ball offers for their pain and suffering, a former Lexington casualty manager testified Thursday. Allstate Insurance Co. overhauled the way it handles claims in 1995. The overhaul created a dehumanizing process that boosted profits but denied soft-tissue injury victims in minor wrecks the compensation they are entitled to, former regional casualty manager Debbie Niemer said.